Responsible Gaming at CrownPokies Casino

Our Commitment to Safe Play

We at Crown Pokies Casino operate under a licence issued by the Tobique Gaming Commission (E-gaming licence No. 0000002), and our platform is owned and operated by Novatrix SRL, incorporated under the laws of Costa Rica. This regulatory framework reinforces our responsibility to maintain the highest standards of player protection and ethical conduct.

At CrownPokies, we do not simply meet the minimum requirements — we go further. Our responsible gaming policy covers everything from account management tools to third-party support organisations, because we genuinely care about your wellbeing beyond the games themselves.

Recognising Problem Gambling

We encourage every player to reflect honestly on their gaming behaviour. At Crown Pokies, we want you to ask yourself the following questions:

• Do you spend more money on gambling than you can afford to lose?
• Do you feel anxious, irritable, or restless when you are not gambling?
• Have you tried to cut back on gambling but found it difficult?
• Do you gamble to escape stress, anxiety, or personal problems?
• Have you borrowed money or sold possessions to fund your gambling?
• Does gambling interfere with your work, relationships, or daily responsibilities?
• Do you chase losses by continuing to play after losing?

If you answered 'yes' to any of these questions, we strongly encourage you to use the tools available through our CrownPokies platform or to seek support from a professional organisation. You are not alone, and help is always available.

Our Player Protection Tools

We at Crown Pokies provide a full suite of self-management tools that you can access directly from your account at any time. These tools are designed to give you full control over your gaming activity.

Deposit Limits

At CrownPokies, you can set daily, weekly, or monthly deposit limits to help you manage your spending. Once a limit is set, it takes effect immediately. If you wish to increase a limit, a cooling-off period applies to ensure the decision is made thoughtfully. Our minimum deposit starts at 20 EUR for fiat currencies, so our limits are accessible for every type of player.

Session Time Limits

Our Crown Pokies platform allows you to set limits on how long you play in a single session. When your chosen time is up, you will receive a notification, and your session will be closed. This helps you stay aware of how long you have been playing and encourages regular breaks.

Reality Checks

Here at CrownPokies, our reality check feature sends you periodic reminders during your gaming sessions showing how long you have been playing and how much you have wagered. These reminders are a simple but powerful way to maintain perspective and stay grounded.

Loss Limits

At Crown Pokies, you can set a maximum loss threshold for any given period. Once that threshold is reached, you will not be able to continue wagering until the period resets. This tool is one of the most effective ways to prevent unexpected overspending on our platform.

Self-Exclusion

We at CrownPokies take self-exclusion very seriously. If you feel that you need a break from gambling, you can choose to self-exclude from our platform for a set period — ranging from a few weeks to several months — or permanently. During a self-exclusion period, you will not be able to log in or make deposits, and our team will not send you any promotional materials. To activate self-exclusion, please contact our support team at [email protected] or via Live Chat, available 24/7.

Account Cooling-Off Period

If you need a short break without committing to full self-exclusion, our Crown Pokies platform offers a cooling-off period option. You can pause your account for a defined number of days, giving yourself space to reassess without permanently closing your account.

Responsible Gaming Tools at a Glance

Protecting Minors

At CrownPokies, we have a zero-tolerance policy when it comes to underage gambling. Our platform is strictly intended for players who are 18 years of age or older. During the registration process, we verify the age and identity of every player, and we reserve the right to request additional documentation at any point.

We at Crown Pokies also strongly recommend that parents and guardians use parental control software to prevent minors from accessing any online gambling content. Tools such as Net Nanny, Cybersitter, and Gamban can provide an additional layer of protection for households with children.

External Support Organisations

Here at CrownPokies, we work alongside a number of respected organisations that provide free, confidential support to individuals and families affected by problem gambling. If you feel that you or someone you know needs help, we encourage you to reach out to any of the following:

• GamCare — www.gamcare.org.uk — Free support, information, and counselling for anyone affected by problem gambling
• Gamblers Anonymous — www.gamblersanonymous.org — A fellowship of people who share their experience and support one another
• BeGambleAware — www.begambleaware.org — Dedicated resources to help people make informed decisions about gambling
• Gambling Therapy — www.gamblingtherapy.org — Free online support available in multiple languages worldwide

At Crown Pokies Casino, we make it easy to access these resources directly from our website. You will always find links to external help organisations in our responsible gaming section, because we believe that getting the right help should never be complicated.