CrownPokies Privacy Policy

At CrownPokies, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access our website at crownpokies.com, create an account, or use any of our gaming services. By using the CrownPokies casino app or any part of our platform, you agree to the practices described in this document. We encourage you to read this policy carefully before using our services.

Who We Are

Our platform is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica with company registration number 3-102-893958, having its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We operate under E-gaming License No. 0000002 issued by the Tobique Gaming Commission. If you have any questions regarding your data or our privacy practices, you may contact us at [email protected].

Information We Collect

When you register for an account, use our services, or complete the CrownPokies login process, we may collect the following categories of personal information:

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, password, and account preferences
• Payment details including card numbers, e-wallet identifiers, and cryptocurrency wallet addresses
• Identity verification documents (passport, national ID, utility bills)
• Device information, IP address, browser type, and operating system
• Gaming history, transaction records, and bonus usage data
• Communication records when you contact our support team

We also collect technical data automatically when you access our services via the crownpokies casino app or our website. This includes cookies, session tokens, and log files that help us understand how you interact with our platform and improve your overall experience.

How We Use Your Information

Here at CrownPokies, we use the personal data we collect for a number of legitimate purposes, including:

• Creating and managing your account, including the crownpokies login verification process
• Processing deposits and withdrawals in currencies such as EUR, USD, CAD, AUD, BTC, ETH, and others
• Verifying your identity in accordance with our anti-money laundering (AML) obligations
• Providing customer support via live chat and email at [email protected]
• Delivering promotional communications, including crownpokies bonus offers and seasonal promotions
• Monitoring gameplay to detect fraud, problem gambling, or suspicious activity
• Complying with legal and regulatory requirements imposed by our licensing authority
• Improving the functionality of our platform, including the CrownPokies app experience

Legal Basis for Processing

We process your personal data based on several legal grounds. First, we rely on the performance of a contract — meaning we need your data to deliver the services you request when you complete your crownpokies casino login and use our platform. Second, we process certain data based on legal obligations, such as identity verification and anti-fraud compliance. Third, we may use your data based on our legitimate interests in improving our services and securing our platform. Finally, in certain cases, we may ask for your consent, such as when sending you marketing materials.

Cookies and Tracking Technologies

Our CrownPokies platform uses cookies and similar tracking technologies to ensure the smooth operation of our website and app. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. The types of cookies we use include:

• Essential cookies — required for the crownpokies login process and core functionality
• Analytical cookies — help us understand traffic patterns and user behaviour
• Preference cookies — store your language and display settings
• Marketing cookies — used to deliver relevant promotional content, including crownpokies no deposit bonus offers

You may manage your cookie preferences through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of our services, including access to the CrownPokies app and account features.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in delivering our services. These include:

• Payment processors handling Visa, MasterCard, and cryptocurrency transactions
• Identity verification and KYC service providers
• Game software providers such as NetEnt, Pragmatic Play, Play'n GO, and BGaming
• Fraud prevention and cybersecurity partners
• Regulatory authorities and law enforcement agencies where required by law

All third parties we engage with are required to handle your data in accordance with applicable privacy laws and our strict data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. In most cases, we are required to keep account and transaction records for a minimum of five years following account closure. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We aim to respond to all requests within 30 days.

Security of Your Data

We take the security of your personal information seriously. Our CrownPokies platform employs industry-standard security measures including SSL encryption, two-factor authentication, and regular security audits. We restrict access to personal data to authorised personnel only and require all staff to adhere to strict confidentiality obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through the platform or via email. Continued use of our services following any update constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. Our support team is available 24/7 via live chat on our website or by email at [email protected]. We are here to help and committed to resolving any privacy-related concerns promptly and transparently.